Return Policy

Your complete satisfaction is very important to us. Most item(s) may be returned for a refund within 30 days from receipt of merchandise.  When calling or emailing our customer service team, please have your order number available to allow us to better serve you. 

Return Policy - Specific Guidelines and Restrictions:

Refunds: A 25% restocking fee and S&H will be assessed on all returned merchandise when opting for a refund of the original form of payment. 

More on Refunds:

Allow 7-10 business working days for your refund to post to your account.

Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.

Refunds can only be credited back to the same payment method used on the original order

Undelivered, Unclaimed, Refused, or Returned Packages: A 25% restocking fee and a Return to Sender fee of $5.95 will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a company error. For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.

Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 72 hours of merchandise receipt. Contact Customer Care by email at perfumetime@gmail.com or call (305) 343-0167. Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.

International Return to Sender: A 25% restocking fee and any additional S&H will be assessed accordingly. All international shipping costs are non-refundable for undelivered, unclaimed, refused or returned packages, unless the company made an error. Any shipping cost you incur to return the product will not be refunded unless it is a company error.

*Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

To Return Order Please Contact Us:

(305) 343-0167